Frequently Asked Questions

Education with 'A' Difference

 

Frequently Asked Questions

Kindly peruse the Frequently Asked Questions for common queries & their answersIf you have concerns that are not listed here, kindly contact Edupoint and we will help you personally.

 

Client FAQ

You will have to contact your bank immediately for assistance. You will probably have to take certain steps to recover the money from the unintended recipient. Edupoint shall not be liable for your loss if we provided the correct account information in time
Just contact us. We will help you shortlist quality tutors based on your requirements.
Some tutors prefer to keep their qualifications private, so they do not want to reveal them on our website. They usually reveal their qualifications to us in private if they are interested in your tuition assignment. If you are interested in knowing a tutor’s qualifications, just submit a request to us here
We have instructed all our tutors to bring their academic certificates for your inspection on the first lesson. In this way you are assured right from the start of the tutor’s credentials.
Yes you can but you must to contact us by telephone. Our automated system is not able recognize dissatisfaction. We could make it more intelligent but we would rather help you personally. Call us and our helpful coordinators will help you.
We will get back to you within 2 working days with firm details of your tutor together with a convenient start date and time. You will be able to commence tuition sessions inside of a week from initial contact. You can however call us for express service in certain situations at no extra charge.
Yes, absolutely. We still maintain a human face behind our almost machine-like efficiency. You can call us at anytime and our coordinators will gladly accede to your requests.
No. We collect a commission of 50% of the full month tuition fee from the tutor, just like a traditional tuition agency.

Tutor FAQ

The following checklist helps you prepare for the first lesson: 1. Record the full address of the customer. 2. Find out how to get to the place. If you need help, contact your coordinator. Plan early. 3. Store the coordinator’s contact number in your mobile phone. In case you are lost on that day, please contact us
Absolutely! We will not share your information with a third party.
Yes, absolutely. We still maintain a human face behind our almost machine-like efficiency. You can call us at anytime and our coordinators will gladly accede to your requests.
Once your tutor profile becomes “live” in our database, clients/students will evaluate your suitability based on the information you provide and initiate “contact”. You will hear from us with more details.
The process merely involves entering pertinent details in our Tutor Registration page and clicking “Submit”. It has been proven that tutor profiles uploaded with a digital photo translates into more “hits”. You should therefore try to provide as much details with regards to your education, tutoring experience and of course include a photograph!
No, we charge the standard commission just like most tuition agencies, that is, 50% of the first full month’s tuition fee.
Firstly Edupoint puts you in the “driver’s seat”; you adopt a proactive stance by these two methods (i) You can select preferred assignments from our listing. (ii) Customers can select you after viewing your tutor profile listed in our popular database. Now you don’t have to wait for a call from a tuition agency

 

Edupoint Tuition Agency is Singapore’s leading tuition services provider. Our mission is to provide effective learning opportunities for students of all ages. Edupoint’s clients and tutors have been with us for many years and this is a testament to our dedicated service and professionalism. Edupoint’s management comprises of former fulltime tutors and ex MOE school teachers and we have a good handle on matters from perspectives of both students & tutors. We understand your concerns!

The Frequently Asked Questions listed here are not exhaustive. Let us know if you have specific concerns and Edupoint will be ready to assist in every way possible!

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